Active Incident

Updated a few seconds ago

Software packages fail to install or upgrade with APTPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Primary Cloud, Exosphere User Interface, ASU Regional Cloud, Cornell Regional Cloud, Hawaii Regional Cloud, TACC Regional Cloud, Docs Site, Website, Jetstream2 Support

Locations

Primary Data Center, ASU Data Center, Cornell Data Center, Hawaii Data Center, TACC Data Center


July 25, 2025 11:53AM EDT
July 25, 2025 3:53PM UTC
[Identified] The Jetstream2 team is aware of an ongoing issue where software packages fail to install or upgrade with APT. This issue appears to affect all Ubuntu 24.04 instances, as well as snapshots of instances, created prior to July 18, 2025. This is caused by NVIDIA GRID driver incompatibility with the Linux 6.14 kernel. Our team is currently investigating a longterm fix. At this time, we recommend the following solutions for users who experience this issue: - Launch a new instance if possible. This issue only affects existing instances; it does not affect new builds. - Remove the GRID driver if you do not plan to use a partial GPU flavor with the affected instance. - Open a ticket with Jetstream2 Support for assistance installing the updated GRID driver.
Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

Operational

Exosphere User Interface

Operational

ASU Regional Cloud

Operational

Cornell Regional Cloud

Operational

Hawaii Regional Cloud

Operational

TACC Regional Cloud

Operational

Docs Site

Operational

Website

Operational

Jetstream2 Support

Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

3

Maintenances Last 30 Days

External Services

Status.io

History

No incidents in the last 7 days