Active Incident

Updated a few seconds ago

Issues launching and unshelving g3.medium instancesDegraded Performance

Incident Status

Degraded Performance

Components

Primary Cloud

Locations

Primary Data Center


March 18, 2026 4:18PM EDT
March 18, 2026 8:18PM UTC
IDENTIFIED

g3.medium instances are frequently failing to launch or unshelve. We have identified the issue and will be taking steps during the next GPU maintenance on April 7 to help alleviate. In the meantime, we have ample availability of g3.large flavors and recommend using this flavor instead.
Scarce availability of g3.xl resourcesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Primary Cloud

Locations

Primary Data Center


November 12, 2025 3:42PM EST
November 12, 2025 8:42PM UTC
IDENTIFIED

Jetstream2 is currently experiencing extremely limited availability of g3.xl instances due to scarce supply; usage of g3.xl instances has rapidly approached our maximum capacity. As placements are regularly exhausted, we expect that creating new g3.xl instances, unshelving existing ones, and resizing instances to the g3.xl flavor may result in errors. At this time, we recommend using other flavors (g3.medium or g3.large) if possible. Jetstream2 Support can be reached via help@jetstream-cloud.org for questions or concerns.

June 9, 2025 11:07AM EDT
June 9, 2025 3:07PM UTC
RESOLVED

Availability has stabilized since the end of the Spring 2025 semester.

April 1, 2025 11:39AM EDT
April 1, 2025 3:39PM UTC
INVESTIGATING

Jetstream2 is now experiencing extremely limited availability of g3.xl instances due to scarce supply. Usage of g3.xl instances has rapidly reached our maximum capacity. As placements are regularly exhausted, creating new g3.xl instances, unshelving existing ones, and resizing instances to the g3.xl flavor will likely result in errors. We recommend using other flavors (e.g. g3.medium or g3.large) where possible. The dashboard at https://docs.jetstream-cloud.org/overview/status/#availability-of-scarce-resources shows a live-updating count of vacancy for scarce resources such as g3.xl instances. We thank you for your patience and support. Jetstream2 Support can be reached via help@jetstream-cloud.org for any questions, comments, or concerns.

Scheduled Maintenance

Upcoming Jetstream2 GPU maintenance on June 2, 2026Planned Maintenance

Schedule

June 2, 2026 7:00AM - 7:00PM EDT
June 2, 2026 11:00AM - 11:00PM UTC

Components

Primary Cloud, Exosphere User Interface, ASU Regional Cloud, Cornell Regional Cloud, Hawaii Regional Cloud, TACC Regional Cloud, Docs Site, Website, Jetstream2 Support

Locations

Primary Data Center, ASU Data Center, Cornell Data Center, Hawaii Data Center, TACC Data Center

Description

Jetstream2 GPU resources will undergo routine monthly maintenance on June 2, 2026 from approximately 11AM to 11PM UTC. This maintenance will include necessary changes to improve GPU performance. During this maintenance window users may experience intermittent delays and unavailability of their GPU resources. As always, we will do our best to keep disruptions to a minimum during this time. We strongly advise preserving your work prior to June 2, 2026 by: - Safely shutting down any active processes or jobs - Backing up essential data outside of Jetstream2 If you have any questions or concerns, please contact Jetstream2 Support at help@jetstream-cloud.org.
Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

Operational

Exosphere User Interface

Operational

ASU Regional Cloud

Operational

Cornell Regional Cloud

Operational

Hawaii Regional Cloud

Operational

TACC Regional Cloud

Operational

Docs Site

Operational

Website

Operational

Jetstream2 Support

Operational

1

Upcoming Maintenances

0

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Status.io

History

No incidents in the last 7 days