Active Incident

Updated a few seconds ago

GPU Drivers Incompatible with Ubuntu 20.04 LTSOperational

Incident Status

Operational

Components

Primary Cloud, ASU Regional Cloud, Cornell Regional Cloud, Hawaii Regional Cloud, TACC Regional Cloud

Locations

Primary Data Center, ASU Data Center, Cornell Data Center, Hawaii Data Center, TACC Data Center


June 4, 2024 1:22PM EDT
June 4, 2024 5:22PM UTC
[Identified] Recent changes to Ubuntu's Linux kernel (version 5.15.0-106 and up) have broken compatibility for Jetstream2's NVIDIA drivers on Ubuntu 20.04 LTS. Due to the complex nature of this issue and general age of the distro, Jetstream2 engineers have decided to discontinue GPU support for Ubuntu 20. Jetstream2 staff have verified that GPU drivers are still functional on Ubuntu 22 after a kernel update. As such, we recommend that affected Jetstream2 GPU users either recreate their instance(s) on a newer OS, or perform an in-place upgrade from Ubuntu 20.04 LTS to 22.04 LTS following the instructions at https://ubuntu.com/server/docs/how-to-upgrade-your-release. Please direct any questions or concerns to Jetstream2 support by emailing help@jetstream-cloud.org.
Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

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Exosphere User Interface

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ASU Regional Cloud

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Cornell Regional Cloud

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Hawaii Regional Cloud

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TACC Regional Cloud

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Docs Site

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Website

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Jetstream2 Support

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