All Systems Operational

Updated a few seconds ago

Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

Operational

Exosphere User Interface

Operational

ASU Regional Cloud

Operational

Cornell Regional Cloud

Operational

Hawaii Regional Cloud

Operational

TACC Regional Cloud

Operational

Docs Site

Operational

Website

Operational

Jetstream2 Support

Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

History (Last 7 days)

Incident Status

Service Disruption


Components

Primary Cloud, Exosphere User Interface, ASU Regional Cloud, Cornell Regional Cloud, Hawaii Regional Cloud, TACC Regional Cloud, Docs Site, Website, Jetstream2 Support


Locations

Primary Data Center, ASU Data Center, Cornell Data Center, Hawaii Data Center, TACC Data Center




November 6, 2024 8:46PM EST
November 7, 2024 1:46AM UTC
[Resolved] It has been 48 hours since the brief incident and no further issues have been observed.

November 4, 2024 9:43PM EST
November 5, 2024 2:43AM UTC
[Monitoring] Current status is operational.

November 4, 2024 9:39PM EST
November 5, 2024 2:39AM UTC
[Monitoring] From approximately 21:15 to 21:45 EST, community members may have been unable to log into Jetstream2's user interfaces, create resources (like instances), or perform actions on instances (like shelving). Jetstream2 engineering staff have investigated and resolved this issue with the cloud's control plane. We believe we have returned to normal operations, but we continue to monitor the situation. Please submit a ticket to help@jetstream-cloud.org if you continue to experience trouble.

Incident Status

Partial Service Disruption


Components

Primary Cloud


Locations

Primary Data Center




November 4, 2024 9:43PM EST
November 5, 2024 2:43AM UTC
[Resolved] This incident is resolved.

October 30, 2024 8:54PM EDT
October 31, 2024 12:54AM UTC
[Identified] The switch for rack 4 of Jetstream2 CPU is faulty and will have to be replaced. Engineers are working with the vendor on this issue. All instances on rack 4 hypervisors have been evacuated to other hypervisors. If you had an instance in rack four, it may be in the STOPPED state and need to be started/rebooted.

October 30, 2024 8:02PM EDT
October 31, 2024 12:02AM UTC
[Investigating] At approximately 7:03p Eastern, networking monitoring showed one rack of Jetstream2 CPU compute services lost routing. VMs are still running but are unreachable in that rack. Initial investigations indicate a switch is offline. Engineers are en route to correct the issue. CPU racks 1-3 and 5-6 are unaffected. Large memory nodes and GPU nodes are also unaffected.