Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Primary Cloud, Exosphere User Interface, ASU Regional Cloud, Cornell Regional Cloud, Hawaii Regional Cloud, TACC Regional Cloud, Docs Site, Website, Jetstream2 Support

Locations

Primary Data Center, ASU Data Center, Cornell Data Center, Hawaii Data Center, TACC Data Center



February 7, 2025 10:05AM EST
February 7, 2025 3:05PM UTC
[Monitoring] Networking issues have been resolved and seem to have stabilized. We are continuing to monitor the situation. Thank you for your patience and understanding throughout this service disruption.

February 7, 2025 8:46AM EST
February 7, 2025 1:46PM UTC
[Investigating] We are aware of networking issues across the system at the moment. Users may be unable to connect to Exosphere, Horizon, Cacao, or their instances. We appreciate your patience and understanding as we work towards resolving this issue.
Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

Operational

Exosphere User Interface

Operational

ASU Regional Cloud

Operational

Cornell Regional Cloud

Operational

Hawaii Regional Cloud

Operational

TACC Regional Cloud

Operational

Docs Site

Operational

Website

Operational

Jetstream2 Support

Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

History (Last 7 days)

Incident Status

Degraded Performance


Components

Primary Cloud


Locations

Primary Data Center




February 4, 2025 10:02AM EST
February 4, 2025 3:02PM UTC
[Resolved] This issue has now been resolved. All Large Memory instances should be able to successfully unshelve launch. If you are having issues unshelving or launching a large memory instance, please contact support at help@jetstream-cloud.org

January 23, 2025 11:40AM EST
January 23, 2025 4:40PM UTC
[Identified] New r3.xl instances are now successfully launching. Shelved instances created prior to January 15 are still unable to shelve.

January 14, 2025 12:55PM EST
January 14, 2025 5:55PM UTC
[Investigating] Users may experience errors or unresponsiveness when attempting to unshelve or launch new large memory instances of flavor r3.xl.