Active Incident

Updated a few seconds ago

Issues launching and unshelving g3.medium instancesDegraded Performance

Incident Status

Degraded Performance

Components

Primary Cloud

Locations

Primary Data Center


March 18, 2026 4:18PM EDT
March 18, 2026 8:18PM UTC
IDENTIFIED

g3.medium instances are frequently failing to launch or unshelve. We have identified the issue and will be taking steps during the next GPU maintenance on April 7 to help alleviate. In the meantime, we have ample availability of g3.large flavors and recommend using this flavor instead.
Scarce availability of g3.xl resourcesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Primary Cloud

Locations

Primary Data Center


November 12, 2025 3:42PM EST
November 12, 2025 8:42PM UTC
IDENTIFIED

Jetstream2 is currently experiencing extremely limited availability of g3.xl instances due to scarce supply; usage of g3.xl instances has rapidly approached our maximum capacity. As placements are regularly exhausted, we expect that creating new g3.xl instances, unshelving existing ones, and resizing instances to the g3.xl flavor may result in errors. At this time, we recommend using other flavors (g3.medium or g3.large) if possible. Jetstream2 Support can be reached via help@jetstream-cloud.org for questions or concerns.

June 9, 2025 11:07AM EDT
June 9, 2025 3:07PM UTC
RESOLVED

Availability has stabilized since the end of the Spring 2025 semester.

April 1, 2025 11:39AM EDT
April 1, 2025 3:39PM UTC
INVESTIGATING

Jetstream2 is currently experiencing extremely limited availability of g3.xl instances due to scarce supply; usage of g3.xl instances has rapidly approached our maximum capacity. As placements are regularly exhausted, we expect that creating new g3.xl instances, unshelving existing ones, and resizing instances to the g3.xl flavor may result in errors. Jetstream2 engineers are currently working toward a solution, but at this time, we recommend using other flavors (e.g. g3.medium or g3.large) where possible. The dashboard at https://docs.jetstream-cloud.org/overview/status/#availability-of-scarce-resources shows a live-updating count of vacancy for scarce resources such as g3.xl instances. We thank you for your patience and support while we address this issue. Jetstream2 Support can be reached via help@jetstream-cloud.org for any questions, comments, or concerns.
Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

Operational

Exosphere User Interface

Operational

ASU Regional Cloud

Operational

Cornell Regional Cloud

Operational

Hawaii Regional Cloud

Operational

TACC Regional Cloud

Operational

Docs Site

Operational

Website

Operational

Jetstream2 Support

Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

Status.io

History (Last 7 days)

Scheduled Maintenance on Jetstream2 g3.medium and g3.large GPU HypervisorsPlanned Maintenance

Description

The Jetstream2 engineering team will be performing essential maintenance on all g3.medium and g3.large instances between Tuesday, April 7 and Thursday, April 9. This maintenance is necessary to apply critical software, firmware, and security patches to the hypervisors, ensuring the continued stability and performance of our GPU infrastructure. Quick Summary • Window starts: Tuesday, April 7, @ 7:00 AM ET • Window ends: Thursday, April 9, @ 7:00 AM ET (estimated) • Affected resources: All g3.medium and g3.large instances Expected Impact • Instance availability: At the start of the maintenance window, all active g3.medium and g3.large instances will be automatically shelved. • New launches: You will be unable to unshelve existing or launch new g3.medium and g3.large instances until the maintenance is complete. • Other flavors: Non-GPU instances and other GPU flavors will remain unaffected. Required Action To prevent potential data loss from unsaved processes, we strongly recommend that you: 1. Save all work and stop any running processes before the window begins. 2. Manually shelve your g3.medium and g3.large instances prior to 7:00 AM ET on Tuesday, April 7. Maintenance Details Our engineers will be conducting comprehensive updates, including: • Critical security and firmware patching • Cleanup of resource allocation records to improve scheduling and reliability We appreciate your patience as we improve the Jetstream2 environment. If you have any questions or concerns, please contact Jetstream2 Support at help@jetstream-cloud.org.


Components

Primary Cloud


Locations

Primary Data Center


Schedule

April 7, 2026 7:00AM - April 9, 2026 7:00AM EDT
April 7, 2026 11:00AM - April 9, 2026 11:00AM UTC


April 8, 2026 9:48AM EDT
April 8, 2026 1:48PM UTC
UPDATE

Maintenance is complete.

April 7, 2026 7:00AM EDT
April 7, 2026 11:00AM UTC
UPDATE

Scheduled maintenance is starting.